MAINTENANCE & SUPPORT SERVICES

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Support with up to six phone or email contacts to resolve a single incident. Also includes access to website documentation resources during incident.

720-0108

Annual Broadmore 500 Software Only Maintenance Contract, per Chassis

720-0109

Annual Software/Hardware Maintenance Contract, 7x24 telephone & WEB support, software updates & hardware advanced replacement services, per Chassis

720-0110

Annual Broadmore 17xx Software Only Maintenance Contract, per Chassis

720-0131-AA

1 year of 24 hour, 7 day, priority queuing telephone support, advance hardware replacement, 2 hour e-mail response during working hours and 12 hours during other periods, web based training, notifications of software updates, and free maintenance and upgr

720-0132-AA

720-0133-AA

On-site support (may be in addition to the pre-loading of operating system, application software, and end-user configurations) to assist in provisioning of network-specific configurations, and to assist during initial remote site cutovers to ensure that s

720-0134-AA

On-site classes within the continental United States, includes training and materials as well as the trainer's expenses (airfare, hotel accommodations, rental car, meals, etc.). The fee for sites in Hawaii or Alaska is $4000.00. For international sites,

752-0075

Installation of end-user configuration information such as customer identifers, circuit ID, IP addresses, voice settings, security settings, etc. Customer provides configuration information at time of order and it will be downloaded into the system at ti

796-0002

Basic Installation Services for MASTERseries system